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Marketing Ink: Big Ideas for Local Businesses

Jul 8, 2020

In this episode, I am joined by one of the world’s most inspirational marketing and customer service keynote speakers, Jay Baer. He is the founder of and a 7th-generation entrepreneur. Jay believes that the best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.

Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t unless you give them a story to tell.